Admissions Services Center Representative

Pennsylvania State University University Park, PA Full-time Call Center / Customer Service

Posted on May 16, 2024

Apply Now

Admissions Services Center Representative

Penn State's Undergraduate Admissions Office seeks customer service-centered individuals for multiple Admissions Assistant openings within the Undergraduate Recruitment team. Reporting to the Admissions Assistant Supervisor, these Intermediate Support positions will require excellent communication skills, as the primary focus of the role will be answering incoming telephone calls from a wide audience, including prospective students and families.

These roles are identified to be re-classified under the larger Enrollment Management unit within the next academic year, performing the same primary duties as part of a collective front-facing team. Coverage will include information from the Undergraduate Admissions Office, the Office of Student Aid, the Office of the University Registrar, and the Office of the Bursar.

These roles require three months of in-office training, after which time, the supervisor may approve a flexible work arrangement that combines a hybrid of remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Primary duties will include, but are not limited to:

Act as first point of contact for the Undergraduate Admissions Office and Enrollment Management units via telephone (up to 8-hours daily), email, web, and in-person interactions
Handle, assist, and direct incoming calls, emails, web interactions, and in-person interactions
Provide clear support and information regarding the Enrollment Management processes, requirements, etc. in a fast-paced environment
Learn and maintain large knowledge banks of information across Enrollment Management units and Penn State in general
Review and update student records, working with various technology platforms and staff members
Assist external audiences with visit registration and general travel and directional information
Maintain confidentiality and professionalism to the highest standards
Track and report interaction feedback
Participate in regularly scheduled staff trainings, meetings, and recruitment events

Education, Experience, and Qualifications:

Minimally requires a High school diploma/GED or Vocational training/degree or higher plus 2+ years of relevant experience; or an equivalent combination of education and related experience
Exemplary customer service experience in a fast-paced environment
Demonstrated comfort with technology
Knowledge of PeopleSoft Campus Solutions (LionPATH), Slate (or other CRM system), and Microsoft Office Suite is preferred
Capacity to work in an inclusive, welcoming, and collaborative team and professional environment
Appreciation of working with diverse populations
Strong interpersonal and motivational skills
Strong sense of responsibility and accountability
Friendly and professional demeanor

How to Apply:

Submit a cover letter that showcases your passion for customer service within the higher education setting or student success
Submit a resume detailing your relevant experiences and skills

The following clearances must be completed for this position:

Pennsylvania State Police Criminal Background Check
Pennsylvania Child Abuse History
Federal Bureau of Investigation (FBI) Criminal Background Check

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Apply online at https://psu.wd1.myworkdayjobs.com/PSU_Staff/job/Penn-State-University-Park/Admissions-Services-Center-Representative_REQ_0000056146-1

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply Now